More top-ups than usual
Note how often you’re adding water and roughly how far the level falls. Mention rain, pool use and whether a cover or automatic top-up is involved.
Topping up the pool again? If the water keeps dropping, start by finding out where it’s going. Tell us what’s changed at your Gold Coast home and ask about the next step.

Note how often you’re adding water and roughly how far the level falls. Mention rain, pool use and whether a cover or automatic top-up is involved.
You’ve noticed a damp patch beside the pool or water around the equipment. Say where it is and whether it appears while the pump is running.
Water loss can involve the pool, fittings or pipework. Mention any visible cracks or recent work, without assuming they’re the cause.
Locating a leak and repairing it are separate parts of the job. Check what each stage includes before booking.
The assessment may involve the equipment, pool fittings, shell or pipes. Dye testing and pipe pressure testing answer different questions; the tests need to suit the suspected problem.
A fitting, pipe and pool shell won’t all need the same repair. Once the source is understood, ask what access is needed and how the repair will be checked.
Tell us what you’ve already noticed. You don’t need to run tests or take equipment apart before getting in touch.
A lower waterline doesn’t prove there’s a leak. A bucket test compares water loss from the pool with water loss from a bucket beside it.
If you’ve already done a test, include the result and any rain or top-ups during that period. It can help flag water loss beyond evaporation, but it won’t locate the source.
Leave the pool water in place. Ask for advice if the level is falling towards the skimmer or the pump isn’t receiving water.
A detection price may cover testing without the repair. Ask about both, so you know what happens if a leak is found or further testing is needed.
Before you book, check what’s being fixed, how extra work will be agreed and when you can swim again. Use the free checklist to keep track of the answers.
Wondering whether a small repair is enough, or what to do before asking for a quote? Start here.
Ask us about your repairThere isn’t one daily figure that diagnoses every pool. Compare your pool’s recent pattern and account for rain, use and top-ups rather than relying on a fixed number.
No. It compares the pool’s water loss with evaporation from the bucket. Further checks are needed to locate a source.
That depends on where the fault is and how it can be reached. Ask what has been found and agree on access and reinstatement before any opening-up work.
That depends on the fault, access and parts needed. Ask what the booking covers rather than assuming a repair is included.
A visible crack doesn’t confirm the source of water loss. Mention it in your enquiry so the crack and other possible sources can be assessed.
Further reading: Pentair: comparing water loss with a bucket test · Anderson Manufacturing: leak detection methods
Tell us what’s happening with your pool and your Gold Coast suburb. You don’t need to know what caused it to get in touch.